General conditions

Article 1: General provisions

The e-commerce site of Wave to Synth cvba with registered office at 9000 Gent Ottergemsesteenweg-Zuid 808 box 200, VAT BE 0691.739.959 (hereinafter referred to as WTS) offers its customers the possibility to purchase the products online from the web shop. The present General Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the WTS web shop, the Customer must explicitly accept the present Terms and Conditions. He hereby agrees to the applicability of the present Terms and Conditions, to the exclusion of any other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been explicitly accepted in writing and in advance by WTS.

Article 2: Price

All prices mentioned are expressed in EUROS and always include VAT and all other taxes to be paid by the Customer. If delivery, reservation or administrative costs are charged, this will be stated separately. Additional postage costs may be charged for shipments to countries outside Belgium. The prices indicated exclusively relate to the items as literally described. Accompanying pictures are used by way of illustration only and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the general website and the e-commerce website were created with the utmost care, it is possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind WTS. In terms of accuracy and completeness of the information provided, WTS is only bound by a best effort obligation. WTS can in no case be held liable for obvious material, typesetting or printing errors. If the Customer has specific questions about e.g. availability, period or method of delivery, we request the Customer to contact our customer service in advance. WTS cannot be held liable for the unavailability of a product. If an offer is of limited duration or subject to conditions, this is explicitly mentioned in the offer.

Article 4: Online purchases

The Customer completes the online reservation form with his address and invoicing data.

The Customer can choose between the following methods of payment:

  •     by credit card
  •     by debit card
  •     by bank transfer to the following account number: BE90 7310 4834 0832

WTS is entitled to refuse an order due to serious non-performance by the Customer with respect to orders the Customer is involved in.

Article 5: Delivery

Items ordered through this web shop are delivered to all countries. Delivery takes place by means of shipment through Bpost. Postage costs are charged to the customer. Unless agreed or explicitly determined otherwise, the goods are delivered to the address of the Customer within 30 days after receipt of the order and the payment. Any visible damage and/or qualitative deficiency of an item or other defect upon delivery should be reported immediately to WTS by the Customer. The risk of loss or damage shall pass to the Customer at the moment in which he (or a third party other than the carrier and indicated by the Customer) has acquired material possession of the goods. However, the risk shall pass to the Customer upon delivery to the carrier, if the carrier is commissioned to carry the goods by the Customer and that choice was not offered by WTS.

Article 6: Retention of title

The supplied goods remain the exclusive property of WTS until fully paid by the Customer. The Customer undertakes to inform third parties of the retention of title on the part of WTS, e.g. anyone who would come to attach the items which have not been paid in full.

Article 7: Customer service

The customer service of WTS can be reached via telephone number 0032465035524 (NL) and 0032465033341 (FR/EN/DE/IT), by email to pj@w-festival.com or by post to the following address, 9000 Gent, Ottergemsesteenweg-Zuid 808 (Belgium). All complaints, if any, can be directed to this customer service.

Article 8: Privacy

Responsible for processing, WTS respects the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data. The personal data communicated by you will only be used for the following purposes: performance of the agreement entered into, processing of the order, sending of newsletters. You have a legal right to access or correct your personal data. If necessary, you can also ask to correct the data that are incorrect, incomplete or irrelevant. In case of use of data for direct marketing: you have the right to object, free of charge, to any further processing of your data for direct marketing. For this purpose, you can always address WTS (by email: pj@w-festival.com). We shall treat your data as confidential information and will never pass them on, rent or sell them to third parties. WTS keeps online (anonymous) visitor statistics to see which pages of the website are visited and with which frequency. If you have any questions concerning this privacy statement, you can contact us at pj@w-festival.com.

Article 9: Use of cookies

During a visit to the site, cookies can be placed on the hard disk of your computer. A cookie is a text file that is stored on your computer’s browser or your mobile device by the server of a website when visiting a website. Cookies cannot be used to identify people, it can only identify machines. First-party cookies are technical cookies that are used by the visited website for the site to function in an optimal way.   E.g.  settings selected by the user during previous visits to the site, or a pre-completed form containing data about what the user did during his previous visits. Third-party cookies are cookies from any other domain than the website itself, e.g. a marketing or advertisement plug-in. E.g. cookies of Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this is done by means of a bar at the top or the bottom of the website referring to this policy. However, this does not prevent you from surfing the website. You can set your internet browser so that cookies are not accepted, you receive a warning when a cookie is installed or cookies are removed from your hard disk afterwards.  You can do so via your browser setting (through the help button). Please take into account that some graphic elements will probably not appear (correctly) or that you will not be able to use certain applications. By using our website, you agree to our use of cookies.

Article 10: Infringement of validity – non-waiver

If any provision of the present Terms and Conditions is found to be invalid, illegal or void, this will not affect in any way the validity, legality and enforceability of the other provisions. The failure of WTS to enforce any of the rights listed in the present Terms and Conditions or to exercise any of these rights at any time, will never be regarded as a waiver of these provisions and will never affect the validity of these rights.

Article 11: Changes to the terms and conditions

The present Terms and Conditions are supplemented by other terms and conditions specifically referred to, and by the general terms and conditions of WTS. In case of contradictions, the present Terms and Conditions shall prevail.

Article 12: Proof       

The Customer accepts that electronic communications and backups can serve as proof.

Article 13: Applicable law – Disputes

The present terms and conditions are governed by Belgian law with the exception of the provisions of international private law regarding applicable law. The courts of the Consumer’s place of residence have jurisdiction in case of legal disputes.  The Consumer can also address the ODR platform (http://ec.europa.eu/consumers/odr/).7