FAQ

In need of ticket support?

Please contact our ticketprovider Festicket. You can contact their support team here.

Do you have a question or problem?

send an e-mail to support@w-festival.com. Please note that support questions are not answered through messenger.

Will the festival provide a camping?

No, we don’t provide a camping. We do however mention several external accomodations on our website under ‘info’.

Is the festival accessible for the disabled?

Certainly! Everything on the site is adapted to give everyone a comfortable visit. (Paths to all necessary facilities, wheelchair stage, disabled toilets)

What are the payment options?

Payconiq, Bancontact, Maestro, Mastercard, Visa, iDEAL and cash.

Is my ticket refundable?

No, tickets are not refundable. Please check our general rules & regulations for all information.

Are there lockers on the festival?

No, we have a luggage safe-guarding zone (€3 per day per bag)

Can I take my camera to the festival and use it?

Sure, as long as it isn’t a professional device.

Do I get free entry back in after leaving the festival site?

Yes!

What does a beer cost?

The delicious, golden, Belgian beer we serve will cost you €3.50

Will non-alcoholic drinks be available?

Absolutely! In addition to soft drinks, there are non-alcoholic wines, cocktails & beers.

I’m vegan. Are vegan dishes served?

Of course! We provide a variety of vegan and vegetarian dishes.

Can I bring my seat?

That is indeed permitted. There will be seating areas with tables available on the premises, as well as separate platforms for the disabled.

On what ground does the festival go on?

Sand, with lots of wooden aisles and terraces.

Are my children admitted to the festival?

Of course, and up to the age of 12 totally free!

Can I take my dog to the festival?

No, only guide dogs are allowed.

What is the use of purchasing a food voucher in advance?

First, you save time at the cash registration, because your vouchers will be ready at the info box. Secondly, you get an extra budget on your purchase. In other words, you get more for your money.

I bought a ticket for W-Festival 2022 in early bird at W-Festival 2021. Where is my ticket?

Due to incorrect distribution of tickets by our previous ticket provider, not everyone has received their final Early Bird ticket.
Our current ticket provider, Festicket, has provided everyone with their tickets in June 2022.

The ticket(s) will be sent to the email address that you initially provided us with during the Early Bird ticket sales and will be available at Festicket.
Should you have any other questions, don’t hesitate to contact our support service via support@w-productions.be.
We’re looking forward to see you at the festival!

When do the doors open?

Doors open 12:00