FAQ

Do you have a question or problem?

send an e-mail to support@w-festival.com. Please note that support questions are not answered through messenger.

TicketSwap is our official partner!

If for any reason you are unable to attend our event, use TicketSwap to sell your ticket to another enthusiastic fan! TicketSwap is a safe and easy app for fans to buy and sell tickets to their favourite concerts, festivals, sporting events, theatre shows and club nights.

What is my eco-contribution for?

W-Festival is committed to reducing our ecological impact and building a more sustainable festival through the following eco-measures:
– Using reusable cups at the festival
– Reducing waste thanks to selective collection of waste and correct sorting in the on-site container park.
– The deployment of eco-teams during the festival that keep the beach clean.

The eco-contribution of €2 per ticket is automatically added during check-out in the ticket shop as of 01/01/2024.

Will the festival provide a camping?

No, we don’t provide a camping. We do however mention several external accomodations on our website under ‘info’.

Is the festival accessible for the disabled?

You can read all info on accessibility here.

What are the payment options?

Payconiq, Bancontact, Maestro, Mastercard, Visa, iDEAL and cash.

Is my ticket refundable?

No, tickets are not refundable. Please check our general rules & regulations for all information.

Are there lockers on the festival?

No, we have a luggage safe-guarding zone (€3 per day per bag)

Can I take my camera to the festival and use it?

Sure, as long as it isn’t a professional device.

Do I get free entry back in after leaving the festival site?

Yes!

What does a beer cost?

The delicious, golden, Belgian beer we serve will cost you €3.50

Will non-alcoholic drinks be available?

Absolutely! In addition to soft drinks, there are non-alcoholic wines, cocktails & beers.

I’m vegan. Are vegan dishes served?

Of course! We provide a variety of vegan and vegetarian dishes.

Can I bring my seat?

No, own chairs are not allowed, the organisation provides sufficient seating on the festival site.

On what ground does the festival go on?

Sand

Are my children admitted to the festival?

Of course, and up to the age of 12 totally free! Children must be accompanied by an adult and in possession of a valid kids ticket. A free kids ticket can be added to your basket when purchasing tickets in our ticketshop. Should you already have tickets and you wish to bring your kids, please contact us at support@w-productions.be

Can I take my dog to the festival?

No, only guide dogs are allowed.

What is the use of purchasing a food voucher in advance?

First, you save time at the cash registration, because your vouchers will be ready at the info box. Secondly, you get an extra budget on your purchase. In other words, you get more for your money.

When do the doors open?

Doors open 12:00

I bought a 2023 Super Early Bird ticket at the festival in 2022. Where can I find my ticket digitally?

Your Super Early Bird ticket can be downloaded in your W-Festival dashboard. Please read all info and follow the steps in this news article.